Return and refund policy

1. General Information

  • Company: AbdilsFashion.com ("we," "us," "our").

  • Service: An online e-commerce platform selling beauty products, watches, and fashion items.

  • Contact: [Your Contact Email]

2. Eligibility

  • You must be at least 18 years of age, or the age of majority in your jurisdiction, to use this Site and make a purchase.

  • By using the Site, you represent that you meet this age requirement and have the legal capacity to enter into a binding contract.

3. Products & Pricing

  • Product Information: We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your monitor's display will be perfectly accurate.

  • Availability: All products are subject to availability. We reserve the right to limit the quantities of any item and to discontinue any product at any time.

  • Pricing: Prices for our products are subject to change without notice. All prices are in Pakistani Rupees (PKR) unless otherwise stated. We are not responsible for typographical errors regarding price.

  • Orders: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

4. Placing an Order & Contract

  • When you place an order, you are making an offer to purchase the product(s).

  • We will send you an order confirmation email. This email is an acknowledgment of your order, but it is not an acceptance.

  • Acceptance of your order and the formation of a contract occur when we send you a Shipping Confirmation Email.

5. Payment

  • We accept payments through the methods offered at checkout (e.g., Credit/Debit Cards, JazzCash, EasyPaisa, Bank Transfer, etc.).

  • You represent and warrant that the payment information you provide is true and correct.

  • Your card may be charged at the moment you place the order.

6. Shipping & Delivery

  • Areas: We currently ship throughout Pakistan. International shipping may be offered subject to separate conditions.

  • Rates & Times: Shipping costs and estimated delivery times will be displayed at checkout. These are estimates and not guaranteed delivery dates.

  • Title & Risk: Risk of loss and title for all products you order passes to you upon our delivery of the items to the carrier (e.g., TCS, Leopards, Pakistan Post).

  • Import Duties (International): For international orders, you are responsible for any import duties, taxes, and customs clearances required by your country.

7. Return, Refund & Exchange Policy

  • Please refer to our separate, detailed Return & Refund Policy page on our website. All return requests must comply with the conditions outlined in that policy.

  • Important Conditions (Typical for Fashion/Beauty):

    • Items must be unused, unworn, and in their original packaging with tags attached.

    • Return requests must be initiated within a specified number of days from delivery (e.g., 7 days).

    • Final sale items (e.g., clearance) may not be eligible for return or exchange.

    • The customer is responsible for the return shipping cost, unless the return is due to a fault on our part (e.g., wrong or defective item).

8. Intellectual Property

  • All content on this Site, including text, images, logos, graphics, and software, is the property of AbdilsFashion.com or its content suppliers and is protected by international copyright and intellectual property laws.

  • You may not use, reproduce, or distribute any content from this Site without our express written permission.

9. User Conduct

  • You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.

  • You must not transmit any viruses, malware, or any code of a destructive nature.

10. Disclaimer of Warranties & Limitation of Liability

  • The Site and all products are provided on an "as is" and "as available" basis without any warranties, express or implied.

  • To the fullest extent permissible by law, AbdilsFashion.com shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or the products purchased therefrom.

  • Our total liability to you for any claim shall not exceed the total amount you paid for the product(s) from which the claim arose.

11. Indemnification

  • You agree to indemnify and hold AbdilsFashion.com harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

12. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

  • Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in [Your City, Pakistan].

13. Changes to Terms

  • We reserve the right to update, change, or replace any part of these Terms at our sole discretion. It is your responsibility to check this page periodically for changes.

14. Contact Information

  • Questions about these Terms should be sent to us at [Your Contact Email].

Next Steps for Implementation:

  1. Fill the Blanks: Replace [Date] with today's date and [Your Contact Email] with your official email. In the "Governing Law" section, add your city (e.g., "Karachi, Pakistan").

  2. Create the Return Policy: As mentioned in Section 7, you will need a separate, detailed Return & Refund Policy. I can draft this for you next.

  3. Upload to Shopify: Go to your Shopify Admin > Settings > Legal. Click on "Terms of service" and replace the default text with this document. Click Save.

This document establishes clear rules for the use of your store and protects your business interests.

Shall we proceed with the Return & Refund Policy now? It is a critical document that works hand-in-hand with these Terms.

Respectfully,

Mr. Writer








Return and refund policy


Certainly, Mr. Abdil. A clear and fair Return & Refund Policy is crucial for building customer trust and managing expectations. Here is a comprehensive policy tailored for your fashion, beauty, and watches store operating in Pakistan.

Return & Refund Policy for AbdilsFashion.com

Last Updated: [Date]

Thank you for shopping at AbdilsFashion.com. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and Unworn: In the same condition that you received it

  • Original Packaging: With all original tags and labels attached

  • In Original Sealing: For beauty products, the original factory sealing must be intact and unbroken

  • Time Frame: Return requests must be initiated within 7 days of the delivery date

2. Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons:

  • Beauty Products: Once opened or used (unless defective)

  • Earrings & Pierced Jewelry: For health and hygiene reasons

  • Personal Care Items

  • Clearance or Sale Items: Marked as "Final Sale"

  • Gift Cards

3. Conditions for Returns

We cannot accept returns in the following cases:

  • Items without original tags or packaging

  • Damaged items due to customer misuse or wear

  • Items that have been altered or washed

  • Products with broken seals on beauty items

  • Watches with scratched crystals or signs of wear

4. Return Process

Step 1: Request Return Authorization

  • Contact us within 7 days of delivery at [Your Contact Email]

  • Include your order number and reason for return

  • We will respond with a Return Authorization Number and instructions

Step 2: Package and Ship

  • Securely pack the item in its original packaging

  • Include all original tags, labels, and accessories

  • Clearly write the Return Authorization Number on the package

  • Ship to our return address provided in the authorization email

5. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer's responsibility

  • Defective/Wrong Items: If you received a defective or incorrect item, we will cover return shipping costs

  • Recommended Carrier: We recommend using a trackable shipping service as we cannot guarantee receipt of untracked returns

6. Refund Process

Timeline:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 7-10 business days

Method:

  • Refunds will be issued to the original payment method

  • Please allow additional time for your bank or payment processor to complete the refund

Deductions:

  • Original shipping costs are non-refundable

  • Return shipping fees are deducted from the refund amount (unless return is due to our error)

7. Exchanges

  • We only replace items if they are defective or damaged upon receipt

  • If you need to exchange for a different size, you must return the original item and place a new order

8. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [Your Contact Email]

  • Provide photos/videos of the damaged or defective item

  • We will arrange for a replacement or full refund, including return shipping costs

9. Late or Missing Refunds

If you haven't received your refund after 10 business days:

  • Check your bank account again

  • Contact your credit card company or payment processor

  • If still unresolved, contact us at [Your Contact Email]

10. Sale Items

  • Only regular-priced items may be refunded

  • Sale items cannot be refunded (unless defective)

11. Watches Special Conditions

  • Watches must be returned with all protective films intact

  • No returns accepted for watches with scratched crystals or signs of wear

  • All original warranty cards and documentation must be included

12. Contact Information

For any questions about returns and refunds, contact us at:

  • Email: [Your Contact Email]

  • Business Hours: [e.g., 9:00 AM - 6:00 PM PKT, Monday - Saturday]

Important Implementation Notes:

  1. Update Placeholders: Replace [Date] and [Your Contact Email] with your information

  2. Set Your Address: Have a clear return address ready to provide to customers

  3. Shopify Setup: Add this policy to your Shopify store under Settings > Legal > Refund policy

  4. Communicate Clearly: Make sure this policy is easily accessible in your website footer and during checkout

Recommended Next Steps:

  1. Create a Shipping Policy to inform customers about delivery timelines and areas

  2. Set up a FAQ page to address common customer questions

  3. Ensure your contact forms are working properly for return requests